• Administrator
• Location: Rosyth
• Salary: £24,570

About us

Franks Portlock is a UKAS accredited, leading asbestos consultancy company, specialising in asbestos and environmental testing, asbestos surveys, and consultancy. We have a over a decade of experience in asbestos surveying, sample analysis, air testing, four stage clearance testing, and have expanded rapidly over the past few years.

We are an equal opportunities employer and welcome all applications.

The role

The purpose of the Administrator role is to assist the Regional Manager in the ongoing growth of the business and so should support them in the running of the office, delivering excellent customer service to clients and producing client reports within the appropriate timescales.

The role will involve:

• Receptionist duties first point of contact for customer enquires; aiming to deliver excellent customer service while resolving queries in a timely manner
• Scheduling and arranging appointments by liaising with clients
• Logging customer enquiries to the inhouse system
• Supporting the Regional Manager in scheduling works for Asbestos Analysts and Surveyors to complete on a daily basis
• Completing and sending asbestos reports (training provided)
• Using a variety of software packages such as: inhouse databases, Microsoft word, excel and outlook to produce correspondence and documents and maintain records
• Filing, photocopying, scanning
• Ordering and maintaining stationary, consumables and office equipment and distribution of such items
• Organise accommodation arrangements
• On occasion to book bulk samples in for testing for analytical laboratory
• Any ad-hoc duties
• Creating letters and communication materials and sending to clients
• Completing daily reports

Essential qualifications and experience

• Knowledge of the asbestos industry would be beneficial but not essential
• A minimum of 2 years’ experience within an office or administrative role is essential.
• Experience in customer service, constructing reports, booking appointments, managing diaries and scheduling is expected. Experience with CAD would be beneficial but not essential
• Knowledge of an administrative role and supporting a manager

As an Administrator you will have…

• Good teamwork skills
• Ability to work quickly and accurately
• Focused on completing and finishing projects
• Excellent communication skills
• Ability to work under pressure
• A flexible approach to work
• A positive, flexible and adaptable approach to changing job role
• Good knowledge of IT and Microsoft Office systems

Why join us

• Generous Holiday Package: Enjoy 25 days of holiday plus bank holidays, with the option to choose one extra day of holiday or Vitality health insurance
• Staff uniform and PPE
• Company Pension
• Employee Assistance programme (EAP) and fully qualified Mental Health First Aiders to support with your wellbeing!
• Family friendly policies
• Employee of the month award
• Employee representative at each of our sites to boost employee engagement!
• Personal Development Plan to help support and develop our employees
• Social Value Volunteering opportunities
• National Living wage employer
• Employee referral bonus

To apply send your CV to [email protected]